The Department of Health, Disability and Ageing has prepared this manual for providers delivering Commonwealth Home Support Program (CHSP) services from 1 November 2025. It explains what the CHSP is and how it operates, and forms part of each provider’s CHSP Grant Agreement.
The department reviews and updates this manual regularly.
The CHSP 2025-27 Manual has 3 parts:
Part A – About the CHSP
This covers an overview of the program, 2025-27 reforms to in-home aged care, CHSP services and wellness and reablement.
Part B – Eligibility and delivery requirements
This covers access to the CHSP, interaction with other programs, provider grant funding and client contributions and flexibility provisions.
Part C – Administration and provider responsibilities
This covers quality arrangements and client rights, CHSP service continuity and provider selection, incident management and staffing responsibilities, compliance and financial responsibilities and provider reporting and system responsibilities.
Appendices A to H support the Manual with additional information can be found in the Department’s website.
Updated version September 2026
