Diversicare

At Diversicare, we understand how important it is to receive care in the language you feel most comfortable with.

Wherever possible, we will match you with home care workers who speak your preferred language. Currently, our team includes speakers of Vietnamese, Hindi, Spanish, Croatian, Japanese, German, Polish, Serbian, Samoan, Mandarin, Lao, Macedonian and many other languages.

In addition, our care partners offer support in several languages and will engage professional translators when needed to ensure clear and compassionate communication.

Diversicare’s vision is to be Queensland’s premier provider of culturally appropriate Support at Home. We respond to the community’s changing needs and collaborate with government and non-government sectors to ensure all Queenslanders have access to culturally appropriate care and services. Diversicare’s mission is to deliver or ensure access to high quality innovative care and services that will enrich the lives of care participants.

Why choose Diversicare to manage your Support at Home Care Package?

A support plan that is tailored to you

Diversicare Care Partners have extensive experience in creating individual participant focused care and support plans and specialisation services for culturally and linguistically divers care Participants.

We understand that for some people it is important for their health and wellbeing to get to appointments on time. For others, it is important to keep doing the Tai Chi class they love. Our aim is to understand what is important to you.

Adaptable to change

We understand that over time we all change. Our abilities change, and this means we may need services that can change with us. Services can be tailored to assist you to maintain independence and continue to participate in activities that are important to you.

You choose. We advise

Diversicare services are delivered using a Consumer Directed Care (CDC) approach. This gives you the choice and flexibility in the way your care and support is provided.

Support at Home: What do you need to know?

The Australian Government is making big changes to in-home aged care with the launch of the Support at Home program in November 2025 – to simplify the system, increase funding levels, and improve access to the support older Australians need to live independently at home for longer.

Here, a snapshot of the changes to make understanding the changes easier.

1. Easier funding to match your changing needs

   The new Support at Home program offers more flexible funding that grows with you as your care needs increase. There are now eight funding levels—ranging from $3,000 to $22,500 per quarter—based on an aged care assessment. This helps you get the right amount of support, whether you need basic help or high-level care.
   You can use the funding for services like nursing, personal care (showering, dressing), and help with daily tasks (cleaning, gardening, cooking).

   Use it or lose it

   Funding is given every three months. You can carry over up to $1,000 or 10% of your unused budget (whichever is more) into the next quarter. Anything beyond that will be lost—so it’s important to plan ahead and use your funding wisely.
   Work closely with your Care Partner to make sure you’re getting the care you need and using your budget effectively.

2. No one will be worse off

   If you already have a Home Care Package or are on the waitlist (as of 12 September 2024), you won’t pay more or lose any support when moving to the new Support at Home program.
   The government has promised that your costs will stay the same or even be lower, making sure the change is fair and doesn’t affect the care you rely on.

3. Services to live at home longer include

   Clinical care: such as nursing care, occupational therapy and continence care.

   Independence: such as help with showering, getting dressed, taking medications, transport or respite care.

   Everyday living: such as cleaning, gardening, shopping or meal preparation.

   Support at Home will also provide improved short-term access to services, products, equipment and home modifications to help you remain healthy, active and socially connected to your community.

   This will include:

   Restorative Care: will provide up to 12 weeks of allied health services to maintain independence.

   Assistive Technology & Home Modifications: will provide funding for home modifications and assistive technology.

   End-of-Life Pathway: will provide access to a higher level of in-home aged care services in the last 3 months of life.

4. Extra funding for equipment and home changes

   If you need things like a walker, handrails, or home modifications like a ramp, there’s now separate funding just for that—so it won’t come out of your regular care budget.

   There are three levels of support:

   • $500 for small items like handrails
   • $2,000 for equipment like mobility aids
   • $15,000 or more for major home changes like ramps or bathroom upgrades

   This makes it easier and faster to get the help you need to stay safe and independent at home.

5. One simple assessment for all your care needs

   You’ll now only need one assessment through My Aged Care instead of multiple ones. This will give you:

   • A clear plan with your funding level
   • A list of services that match your needs

   If your situation changes, you can ask for a new assessment anytime. This helps make care quicker and easier to access.

6. Some services will have co-payments

   While clinical care like nursing will still be free, you may need to pay a small fee for other services:

   • Personal care or transport = small co-payment
   • Cleaning or gardening = higher co-payment

   How much you pay will depend on your income and assets. People on the Age Pension or with a Seniors Health Card will pay less.

7. What are the benefits?

   • More funding that grows with your care needs.
   • No one worse off if you already get care.
   • Extra money for equipment and home changes.
   • One simple assessment to get started.
   • Short-term care options when you need them.
   • Affordable and flexible care to help you stay at home longer.

Want to know more?

To help you explore your options, we’ve prepared a detailed Fact Sheet Diversicare – SaH participant contributions fact sheet with everything you need to get started, and answered some questions below.

For more information on how we provide Support at Home services, read our Support at Home Onboarding Book

Not a Diversicare client?

To discuss your individual situation, why not book some time with a Diversicare Care Partner?

At Diversicare, we understand everyone’s situation is different, and understanding all the details of the Support at Home care system can be challenging. We’re here to support you at any stage of your journey.

Get in touch

T: 1300 348 377 (option 1)
E: diversicare@eccq.com.au

Need an assessment for Aged Care Services?

Get started with My Aged Care. My Aged Care helps you access and navigate aged care services. Here’s what they offer:

• Information on types of care services.
• Needs assessment to determine eligibility and suitable care. Referrals to service providers and information on care costs.

Get in touch

Contact: 1800 200 422
Website: MyAgedCare.gov.au
In-person Support: Book an appointment with an Aged Care Specialist Officer at 1800 227 475 or visit a Services Australia Centre.

If you are assessed as eligible for a package, you can choose Diversicare to help plan and coordinate your Support at Home Care Package.

Price List

Diversicare offers access to a combination of care services so you can maintain your independence in your own home.

The Commonwealth Home Support Programme is an entry-level home help programme funded by the Australian Government. If you are an older person who can mostly – but not completely – live and cope on your own and don’t yet need higher levels of support at home, you may be eligible for this support.

To get home support, you need a home support assessment (conducted by the Regional Assessment Service (RAS)). My Aged Care can determine what’s best for you.

Our care services include:

• Personal care
• Domestic assistance
• Other food services (Meal preparation)
• Flexible respite
• Social support (Individual and Group)

For more information on how we provide CHSP services, read our CHSP Onboarding Book

How do I know if the Commonwealth Home Support Programme is right for me?

Ask yourself these questions:

• Are you 65 years or older, or 50 years or older, and identify as an Aboriginal and/or Torres Strait Islander person or 50 years or older and on a low income, homeless or at risk of homelessness?
• Are you still living at home?
• Do you need help at home to continue to live independently?

If you answer ‘yes’ to these questions, then perhaps you or your carer should apply for home help services by contacting the My Aged Care contact centre.

Ring MyAgedCare at 1800 200 422 to register, and remember to list Diversicare as your preferred aged care provider.

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