The primary objectives of the IESP are to:
- Empower the Interpreter Workforce: Provide targeted training and skill enhancement for previous, current and aspiring interpreters, building a skilled and confident workforce.
- Foster Stronger Connections: Connect participants with industry experts and potential employers.
- Elevate Workplace Standards: Improve working conditions for interpreters, creating supportive and thriving environments where their contributions are valued.
Program Details:
The IESP Training supports all stakeholders within the industry.
1. Previous, current or aspiring interpreters (Queensland-based)
| Training method | Online (self-paced) and face-to-face |
| Cost | Free of charge until 2026
The IESP is funded through the Workforce Connect Fund, powered by the Queensland Government’s Good people. Good jobs: Queensland Workforce Strategy 2022-2032. |
| Duration | Average course duration up to 5 months |
| Entry Conditions (at least one) | New Zealand citizen permanently residing in Queensland; |
| Refugee and Humanitarian Visa Holder living in Queensland; | |
| Temporary Visa Holder living in Queensland with the necessary visa and work permits on the pathway to permanent residency; | |
| Permanent resident of Australia living in Queensland; or | |
| Australian citizen living in Queensland. |
What IESP Offers:
- Targeted training for new interpreters
- Skill enhancement for previous and current interpreters
- Connections with industry experts and potential employers
| Training Structure | |
| Online | 10 self-paced course modules. |
| Quizzes at the end of each module | |
| 10 tutorials to support learning and module preparation | |
| 10 industry induction webinars | |
| Onsite | 2 onsite information sessions |
| 4 onsite workshops on sensitive topics e.g. voluntary assisted dying, domestic violence, self-care | |
| Monthly networking sessions | |
| Workplace shadowing and simulation | |
If you are interested
Visit Interpreter Success for more information from 2M Language Services.
2. Client-facing Workers in Queensland
| Online Module | “Working with Interpreters” |
| Module Structure | 1. Context |
| 2. Overview of the Language Sector | |
| 3. Benefits and Challenges | |
| 4. When to Engage a Professional Interpreter | |
| 5. Working Effectively with Interpreters and Good Practice Strategies | |
| 6. Additional Considerations | |
| Cost | Free for Queensland-based workers until September 2026 |
| Entry Conditions | Reside and work in Queensland |
What do you need to register?
Name, email, organisation you work for, post code
Who could benefit from this program?
- Customer Service Representatives
- Counsellors
- Real Estate Agents
- Language Service Providers
- Migration Agents
- Doctors
- Nurses
- Support Workers
- Caseworkers
- Social workers and others
