Working with Interpreters Module
This program is delivered by SSI Settlement Services International.
Collaborating effectively with professional interpreters is a critical skill for ensuring equitable access to services and achieving high-quality outcomes for clients. This e-learning course provides practical guidance on enhancing interactions and communication strategies when working with interpreters.
Lesson 1: ContextFind out more 
- Definition of Terms: Clarifies key concepts like interpreter, translator, Auslan interpreter, deaf interpreter, service user, and service provider.
- Underlying Principles and Approaches: Introduces ethical and professional foundations for working with interpreters.
- Linguistic Diversity in Queensland: Highlights the importance of language access in a multicultural context.
Lesson 2: Overview of the Language SectorFind out more
- Professional vs. Non-professional Interpreters: Explains the difference and why professional interpreters are preferred.
- Interpreting Methods: Covers consecutive, simultaneous, telephone, video, and other interpreting formats.
Lesson 3: Benefits and ChallengesFind out more
- Benefits of Professional Interpreters: Ensures accuracy, confidentiality, and cultural sensitivity.
- Challenges to Engaging Professional Interpreters: Addresses common barriers such as availability, cost, and organisational readiness.
Lesson 4: When to Engage a Professional InterpreterFind out more
- Assessing the Need for an Interpreter: Provides criteria and decision-making tools.
- If Interpreting is Refused: Offers guidance on handling situations where clients decline interpreter support.
Lesson 5: Working Effectively with Interpreters and Good Practice StrategiesFind out more
- Key Planning Considerations: Pre-session logistics and interpreter selection.
- Pre-briefing: Preparing the interpreter with context and goals.
- Conducting the Session: Best practices for communication and role clarity.
- Debriefing: Post-session reflection and feedback.
